Shipping Policy

WHAT IS YOUR SHIPPING RATES?  

Early February Shipping Fee Promo - Until 7th February 2023

  1. Free Delivery to West Malaysia & Labuan ONLY.
  2. No minimum spend is required in order to be entitled for the promo.
  3. Rookie Malaysia reserves the right to alter, extend or terminate the promo, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promo, the decision of Rookie Malaysia shall be final.

=====================================================

Within Malaysia:-

  • West Malaysia (Peninsular Malaysia): Start from RM8.00 & above. Shipping is FREE for orders over RM250.00.
  •  East Malaysia (Sabah & Sarawak): Start from RM15.00 & above. Shipping is free for orders over RM250.00.
  • W.P. Labuan: Start from RM13.00 & above. Shipping is FREE for orders over RM250.00.

International Shipping - At the moment, we only accept orders for delivery within Malaysia & Brunei:-

    • Brunei: Start from RM105.00 & above and we are using SF Express as the courier service.

    WHEN CAN I RECEIVE THE ITEM I ORDERED?

    All orders are delivered through our designated courier service provider. All orders take 1-2 working days to process before delivery takes place. We aim to deliver all orders within 7 working days. However, we are not able to guarantee that all orders will be delivered within the stipulated time frame.

    HOW CAN I TRACK MY ORDER?

    You can locate your tracking number from the delivery confirmation email. To track the status of your order, please go to TRACK MY PACKAGE and enter your tracking number at the Track & Trace page. Please allow a few hours before checking the status of your order. It may not be immediately available after you receive the delivery confirmation email.

    HOW DO I RECEIVE MY ORDER/PARCEL IF I AM NOT HOME?

    All parcels will require signature upon delivery. If you are not home to receive your parcel, a notification card will be dropped in your mailbox or attached at your door for instruction on how to retrieve your parcel.

    WHAT SHOULD I DO IF MY ORDER DOES NOT ARRIVE?

    If you have not seen a delivery status update of your order after 7 days, please contact us for further assistance.

    CAN I COLLECT MY ORDER AT ROOKIE MALAYSIA OFFICE OR OUTLET?

    We are sorry, currently self-collection is not available.