What Is store credit?

As we are unable to provide a direct exchange, we will refund in the form of Store Credit. Store Credit is a form of voucher code that can be used during the check out. The store credit is valid for 3 months from the date of issue.

When will you have promo?

For the latest promotion updates, do follow our official page atFacebook: Rookie MalaysiaInstagram: rookiekidsmalaysia

What is your shipping rates?

West Malaysia: Start from RM8.00. Shipping is free for orders over RM200.00East Malaysia (Labuan & Sabah & Sarawak): Start from RM15.00International Shipping - At the moment, we only accept orders for delivery within Malaysia & Brunei:-Brunei: Start from RM105.00 & above and we are using SF Express as the courier service.

How long will it take to receive my order?

Typically, it takes 3-7 business days to receive your order. We’re doing our best to deliver it promptly for you.

1.What is Malaysia e-invoicing requirement?Inland Revenue Board of Malaysia (IRBM) had announced that the e-Invoicing initiative will be implemented in phases beginning 1 August 2024, as follows:Taxpayers with an annual turnover or revenue of more than RM100 million – 1 August 2024Taxpayers with an annual turnover or revenue of more than RM25 million and up to RM100 million – 1 January 2025All other taxpayers – 1 July 20252.What is e-invoice?An e-Invoice is a digital representation of a transaction between a supplier and a buyer. E-Invoice replaces paper or electronic documents such as invoices, credit notes, and debit notes. 3.What is a validated e-invoice?An e-invoice that has been issued by seller and validated by IRBM. A validated e-invoice will contain IRBM unique identifier number (“UIN”) and a QR code. The UIN and QR code will allow traceability by IRBM. 4.How to request for a validated e-invoice?For online purchasePlease go to (https://forms.gle/hYYALtZMURjDaHPx5) request for an e-invoice. 5.After submitting the request for an e-invoice, when can I receive the validated e-invoice?Please allow up to 3 days for the validated e-invoice to be sent to you. 6.How will I receive the validated e-invoice?It will be sent to the email address that you provided in the e-invoice request form. 7.Is there a timeline to request for an e-invoice?Yes, please request for the e-invoice within the same month of your purchase.Example: Purchase made on 27 August 2024Last day to request for e-invoice is on 31 August 2024.After which Rookie Malaysia has no obligation to issue e-invoice to customers. 8.Who to contact if there is any issues or questions regarding e-invoice?Please contact customerserviceseh@gmail.com if you have any questions.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. If not email us at customerserviceseh@gmail.com

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

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